Accountability Assistant (only for national staff)

Accountability to Children and Communities Assistant

Kharkiv, Ukraine

ROLE PURPOSE:

The Accountability Assistant will support our Monitoring, Evaluation, Accountability, and Learning (MEAL) department. The Accountability Assistant will play a crucial role in ensuring that Save the Childrens programs are accountable to the communities we serve. They will work closely with program teams to implement accountability mechanisms and systems, collect feedback from beneficiaries, and support the integration of accountability into program design and implementation.

Key Responsibilities:

• Organize and Conduct Focus Group Discussions: Plan, organize, and facilitate FGDs with different target groups, including children and adults.
• Reporting: Compile and analyze qualitative data gathered from FGDs. Write reports summarizing the findings and insights from FGDs.
• Training Support: Assist in the preparation and delivery of training sessions for partners and stakeholders.
• Implement Accountability Mechanisms: Implement mechanisms for collecting feedback from beneficiaries, including complaint and feedback mechanisms, feedback boxes, social networks, and other channels.
• Collect and Manage Feedback: Receive, document, and manage feedback from beneficiaries. Ensure that complaints are addressed promptly and appropriately. Maintain a database of feedback and complaints, and track the resolution process.
• Other Duties: Assist in other activities related to accountability and MEAL initiatives as assigned by the line manager or a MEAL Manager. Collaborate with team members to support the overall objectives of the MEAL department. Maintain accurate records and documentation of all accountability activities.
• The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

QUALIFICATIONS

• Bachelor’s degree in a relevant field (e.g. Development Studies, Anthropology, Sociology, Social Work, International Relations, or related fields)
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
• Strong interpersonal and communication skills, with the ability to interact effectively with beneficiaries, community members, and colleagues from diverse backgrounds.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously and meet deadlines.
• Previous experience working in accountability, monitoring, and evaluation, or community engagement, preferably in the humanitarian or development sector is considered a valuable asset.
• Ukrainian, English ( desirable ).
• Commitment to Save the Childrens mission and core values, including accountability, integrity, and respect for diversity.

We offer:

• Official employment
• International working conditions
• Working day from 9 a.m. to 5 p.m
• Location of the office in the centre of Kharkiv

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.