Account Manager

Mobilunity is a Ukrainian-based and operated provider of software engineering teams. Our typical clients are European, American and Japanese startups and small-to-mid sized companies working with our teams as permanent and equal extensions to their own software departments. With our collaboration model, engineers get direct access to the client’s technical management and work hand-in-hand with their peers both on the client’s side and in Ukraine. Joining Mobilunity you will get the best from both worlds — strong support and a big community locally, and an ambitious international team.

We are looking for an Account Manager to join our existing team to become an advocate of the interests of Mobilunity’s clients and at the same time – to become a Mobilunity’s Ambassador during daily communication with clients. The account manager will act as the main point of contact for clients. He/She will build long-lasting, mutually beneficial relationships with assigned contacts.

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, quick, trainable, and organized with the ability to build rapport with clients. This is a hands-on role that includes interacting with various internal departments, and the company leadership team.

As an Account Manager you will be:

• Serving as the lead point of contact for all customer’s matters and helping customers through email, phone, and in-person meetings;
• Independently leading clients on standard questions;
• Pinging clients for recruiting needs or things not solved yet;
• Ensuring the timely and successful delivery of our services by close communication with else teams;
• Engaging in organizational issues, processes, and workflows in order to help teams operate more effectively;
• Collaborating with various internal departments (HR, Sales, Recruitment, Marketing, Administrative and Accounting Departments);
• Maintaining updated knowledge of company products, services, and our relationships;
• Assisting with challenging client requests, resolving complaints, and preventing additional issues by improving processes.

Main requirements:

• At least 3 years of experience in Account Management or Customer Support within an IT company;
• Confident user of G-Suite;
• Exceptional communication skills;
• Problem-solving skills;
• Excellent active listening skills, negotiation, and presentation skills;
• Ability to relate with customers, top management, and other departments in the company;
• Ability to manage multiple clients (up to 20) simultaneously;
• Ability to collect, track, and analyze large amounts of data;
• Adaptability, critical thinking, and strong problem-solving skills;
• Time management and multitasking skills;
• Strong organizational skills and attention to detail;
• Fast in thinking and doing (esp writing emails, explaining the situation, etc);
• Fluent English to communicate effectively with clients from all over the world (both verbal and written, ready for calls with clients)

Joining the team, you will get:

• The friendliest community of like-minded professionals.
• Open knowledge-sharing environment with exclusive access to a rich pool of colleagues willing to share insights.
• Paid vacations and sick leaves, including 5 paid days per year that don’t require a sick note.
• Corporate health insurance program.
• Fair salary and taxes coverage.
• Perfect office location in the city center or remote mode engagement.
• No open-spaces setup — separate rooms for every team’s comfort.
• Multiple lounge and gaming zones on all of the 3 floors.
• Numerous corporate events: tournaments, sports events, music band, multiple affinity groups.

Come on board, and let’s grow together!