Middle Atlassian Application Administrator

SoftServe is a leading technology solutions company specializing in software development and consultancy services. With offices across the globe and development centers across Eastern Europe, we treat our client’s business as if it were our own and are passionate about delivering efficient, innovative, world-class solutions.

Our Clients are companies located in the USA and Europe, whose businesses cover healthcare, education, finance, and other areas.

Our team works with server, data center, and cloud-based Atlassian applications such as Jira, Confluence, Bitbucket, and Jira Service Management, among others. We offer various Atlassian services, including cloud migrations, implementation services, Managed Services, and Consultancy.

• Possessing at least 3-4 years of working experience with Atlassian Administrating
• Strong in Administrating Atlassian products: Jira, Confluence, JSM, and other
• Experienced in Atlassian migrations (preferably Server-to-Cloud)
• Competent in team-leading
• Confident with customer support, or system administration
• Skilled in ITIL processes and ITSM or possessing good theoretical knowledge
• Proficient in problem-solving and research, ready to help people with fixing their problems
• Effective as a team player
• Capable of communicating at an intermediate English level
• Skilled in technical background (would be a plus)

• Coordinate the team of 3-5 Atlassian application administrators
• Support the team with issues troubleshooting
• Operate with different Atlassian migrations (Server-to-Cloud, Cloud-to-Cloud, etc.)
• Work on Atlassian configuration requests and product optimization
• Interact with Atlassian 3rd party add-ons and integrations
• Attend user guides and training for customers
• Take part in administration activities for customers
• Work closely with client’s stakeholders, identifying and implementing their requirements for the Atlassian application
• Integrate the challenges of finding the best solutions for the customers
• Perform major/minor system upgrades (upgrading Jira to a new version)

• Work in a friendly environment with a team of great professionals, across evolving technological stacks in emerging domains
• Have access to 11,300+ learning solutions with SoftServe University and Udemy Business
• Embrace wide career opportunities, challenging projects, top-notch technologies, and a clear career path with SoftServe’s People Excellence program
• Care for your wellness with a health insurance package

SoftServe is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, nationality, disability, sexual orientation, gender identity and expression, veteran status, and other protected characteristics under applicable law. Let’s put your talents and experience in motion with SoftServe.