Middle Customer Support Engineer (L2)
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If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Middle Customer Support Engineer (L2) - Dansk Flygtningehjælp below matches your qualifications. Good Luck: D
Close cooperation with a customer. ELEKS Customer Support Office is looking for Middle Customer Support Engineer (L2) in Lviv, Ivano-Frankivsk, Ternopil,…...
ELEKS Customer Support Office is looking for Middle Customer Support Engineer (L2) in Lviv, Ivano-Frankivsk, Ternopil, Uzhhorod, Chernivtsi or Kyiv.
ABOUT CLIENT
Swiss company in commodity trading. We are helping out the customer with various applications that support their business (chain management, risk management solutions). The main service from Eleks side is support but there are also development projects for the customer. Support team consists of 5 support engineers. They are working with ~10 applications.
- 4+ years of experience
- Experience as a L2 application support analyst
- Problem (L2) resolution
- Knowledge of MS SQL
- Understanding business logic of apps
- Experience in communications with customer or support work
- Upper-Intermediate English (written and spoken)
- Dealing with registered and escalated complex tickets
- Investigate and reproduce customer issues
- Proactively install, configure and monitor various IT systems
- Document all resolutions through the support desk system, produce and maintain the documentation and templates on IT processes
- Provide daily maintenance: backup and restore, new version deployment and roll back, periodic system cleanup, OS and components upgrade, security patching etc
- Take ownership to resolve customer requests in accordance with SLAs and incident management protocols
- Close cooperation with a customer
- Challenging tasks
- Competence development
- Team of professionals
- Dynamic environment with low level of bureaucracy
ELEKS is a custom software development company. We deliver value to our clients, thanks to our expertise and experience gained from working as a software innovation partner since 1991.
Our 2000+ professionals located in the Delivery Centers across Eastern Europe and sales offices in Europe and North America, provide our clients with a full range of software engineering services. These include product development, QA, R&D, design, technology consulting and dedicated teams.
Information :
- Company : Dansk Flygtningehjælp
- Position : Middle Customer Support Engineer (L2)
- Location : Тернопіль
- Country : UA
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Middle Customer Support Engineer (L2) job info - Dansk Flygtningehjælp Тернопіль above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Middle Customer Support Engineer (L2) job info - Dansk Flygtningehjælp Тернопіль in 25-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 25-06-2024
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