Project Manager, Customer Care

3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world.

3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland.

We are a global company with presence in Europe, Asia and the Americas. Founded in a year 2000, today, we serve customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities .

3Shape as an employer is committed to Ukraine . Our UA office has a 16 year-old history, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our employees who are called to the military service, as well as care about our employees’ mental health by implementing different supportive activities.

If you are looking for stability and confidence in your future, we are the right place for you.

About the team and role:

Customer Care Projects is a small team of brilliant project managers, located in Copenhagen and Ukraine. We are a part of the Customer Success department, and our team executes the overall corporate strategy e.g. by enabling our global customer-facing teams (‘Customer Care’) with the right processes and tools to succeed. As part of the Customer Care Projects team, you will be instrumental in ensuring a best-in-class customer experience. After-sales services are a strategic high-priority area for 3Shape and we continuously strive to improve our offering, by adapting to customer feedback and scores. Key tasks will include defining, scoping, and driving projects across various teams, particularly but not limited to the global Customer Care functions, the regional management of customer-facing teams, Product Management and R&D. You will work closely with local management to reach KPIs and be instrumental in boosting performance.

Who are you?

• You have experience in driving projects and/or participating in cross-functional projects as a subject matter expert
• Experience with process optimization/automation linked with underlying IT tools (e.g. CRM)
• Strong understanding of Customer Journey and awareness of company strategy
• Project management skills, prioritization, and time-management
• Experience in change management
• Excellent presentation skills
• Problem solving and logical thinking skills—through focused listening and observation, can identify key issues and limiting factors
• Experience in data analysis, and data-driven decision-making
• Display deep business acumen and critical thinking
• Assertive to speak your mind when you see a pattern, a concern, or an opportunity constructively
• Strong ability to simplify complex issues
• Ability to work in a high-paced environment
• Always interested in learning - we collect curious and passionate colleagues who are not afraid to take on new tasks to learn and improve their skills

Being the part of us means:

• Meaningful work that helps to change the future of dentistry
• Work in a unique professional, friendly and supportive environment
• Constant professional growth and development
• A healthy work-life balance
• Possibility of flexible remote work
• Comprehensive benefits incl. 24 working days of annual vacation; medical insurance; compensation of lunches; paid sick leaves and child sick leaves; maternity and paternity leaves etc
• Good working conditions in a comfortable office (not open space!) near National Technical University “KPI”
• A parking lot with free spaces for employees
• Occasional business trips to Western Europe
• Opportunity to become a part of the success that 3Shape has created over the past 22 years.

Want to join us and change the future of dentistry?

For more information, visit our web-site: www.3shape.com or contact by email recruit-ua@3shape.com.

Information about our open vacancies you can find here: www.3shape.com/...porate/Careers/#vacancies

You can follow us on social media :
www.facebook.com/3Shape