Travel Support Specialist

Operations

Kyiv, Ukraine

Travel Support Specialist

REMOTE AVAILABLE FULL TIME

MacPaw is a software company, that develops and distributes software for macOS and iOS. Today, our products have more than 30 million users worldwide.

At MacPaw, we believe humans and technology can reach their greatest potential together.

MacPaw is proud to be Ukrainian. The support and development of Ukraine are significant parts of the company’s culture. MacPaw gathers open-minded people who support each other and aspire to change the world around us.

Were looking for a Travel Support Specialist to join our team, who will be integral in orchestrating comprehensive business travel arrangements, including trip logistics, securing accommodations, and managing documentation and payments

A bit more about the team:

As a Travel Support Specialist, you will be a part of our Internal Support Service. We provide personalized support to drive our organization towards achieving its goals in various areas, such as operations, travel, events, and back-office management. We welcome people with diverse knowledge and points of view, knowing that we grow stronger and find better answers when all voices are heard.

In this role, you will:

• Organize business trips for our team, establish cooperation with external partners on profitable terms considering costs and logistics, select and book accommodation, process necessary documents, arrange payments, form and keep necessary reports, and refine our business travel guidelines
• Organize the process of obtaining the necessary visas for team members, provide consultations to team members, and search for external partners to ensure timely collection and submission of the necessary package of documents.
• Address various team member needs, from emergency assistance to resettlement/relocation support, workspace arrangements, and coordinating accommodations for those traveling on business. According to company policy, organize necessary contract signing and payments or compensations to employees.
• Foster and manage relationships with vendors and service providers, which includes their selection, streamlining contractual processes, and overseeing timely payments and invoicing
  Recommend and implement innovative administrative processes to enhance efficiency
• Produce comprehensive reports on business trip expenditures and participate actively in budgetary processes
• Meticulously maintain our databases, ensuring accuracy across all reports and managing inventory while streamlining office services

Skills you’ll need to bring:

• An Upper-Intermediate level of the English language
• Previous experience in administration, assistance, or related areas that demonstrate your expertise and dedication
• Proficiency in tools like Trello, and G-Docs, and an openness to learning Jira + Confluence
• Competency in financial systems, especially when it comes to creating reports. Experience with tools like Airtable or Excel is highly valued
• A foundational understanding of visa application processes, especially for destinations like the USA and UK, will be a plus

Join MacPaw and contribute to a culture that values learning, development, and community. This is your opportunity to significantly impact our growth and success. Meet a fellow MacPawian Q: Name three character traits of a perfect Senior Travel Support Coordinator. A: Optimistic, communicative, responsible Olha Bura SENIOR TRAVEL SUPPORT COORDINATOR

What We Offer

‎We are a Ukrainian company, and we stand with Ukraine against russian aggression
• We maintain workplaces and salaries for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war.
Hybrid work model
• Whether to work remotely or at the hub is entirely up to you. If you decide to mix it, our Kyiv office, which works as a coworking space, is open around the clock. The office is supplied with UPS and Starlink for an uninterrupted work process. We also rent space in the Promprylad Coworking in Ivano-Frankivsk and reimburse the costs of renting a coworking space in any other city. If you decide to work at home, we cover the costs spent on your workspace organization: portable power stations, power banks, etc.
Your health always comes first
• We guarantee life insurance starting on your first working day. Besides, we cover 100% of your medical insurance costs and 50% for your dependents. We also cover dental and massages and offer a 50% refund for psychotherapy.
Flexible working hours
• You can choose a schedule that is comfortable for you. No one here tracks your clock in/clock out because MacPaw is built on trust and cooperation.
Space to grow both professionally and personally
• Whatever your dreams and aspirations are, we got you. Education budget, annual development reviews, free English classes, and regular lectures. We also offer personal coaching with organizational coaches.
Teams we are proud of
• We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas. We encourage open and constructive feedback and provide training for Macpawians on giving and receiving feedback.
Office designed for people (and pets)
• Our office has it all. A spacious workplace with enough room for sitting up, lying down, and running around. A gym for recreation, fitness, and yoga. Cozy kitchens with coffee, snacks, and lunches. Sleeping/meditation rooms. A terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).
Time-off policy that covers life’s needs
• 20 vacation days, unlimited paid sick leaves, xDays (2 days a month to work on side projects), days for personal time-off designed to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
Join social initiatives with MacPawCares
• MacPaw participates in numerous humanitarian aid and charity projects across many fields, and you are welcome to jump in and spend up to 24 working days per year making the world a better place.