IT Support Officer (UKR24.228)

Job Description (Roles and Responsibilities)

The British Embassy Kyiv is part of a worldwide network, representing British political, economic and consular interests overseas. We are recruiting an experienced IT Support Officer (ITSO) to be part of the Corporate Services Team.

The main purpose of the job is to be the first point of contact and support the Country-Based Staff (CBS) on IT and mobile phone systems, as well as any other administrative tasks that might arise.

Roles and main responsibilities:

• Being the fist point of contact for Country-Based Staff in case of any IT-related issues and signpost them to the relevant solutions, including self service;

• Administration of OFFICIAL IT Systems; phones systems and accounts; Distribution Lists and MS Teams as required; and of IT-related contracts with local service suppliers;

• Set up and administration of IT for working desks;

• Inventory of Post IT stock;

• Procurement of office machinery and IT supplies;

• Software updated and hardware upgrades for OFFICIAL IT systems and Locally Managed IT Systems;

• Regular checks of IT operability in the Embassy premises;

• Providing advice and making sure staff follows FCDO Security Operating Procedures and Acceptable Use Policy;

• Administration of Mobile phones, including inventory control and supplier contracts;

• Arranging initial contracts for internet services at UKB residential accommodations;

• Any other admin or IT ad-hoc tasks that could arise;

• Resilience cover and support for wider Corporate Services Team.

Essential qualifications, skills and experience

• Fluency at C1 level in English and Ukrainian according to CEFR framework*, or equivalent;

• At least 2 years of experience in a System Administrator role;

• IT literacy;

• Analytical skills and strong attention to detail;

• Ability to work both autonomously and as part of a team;

• Be resilient when working under pressure;

Required behaviours Changing and Improving, Delivering at Pace, Managing a Quality Service, Working Together Application deadline 16 June 2024 Grade Administrative Officer (AO) Type of Position Full-time, Permanent Working hours per week 40 Region Europe, Eastern Europe & Central Asia Country/Territory Ukraine Location (City) Kyiv Type of Post British Embassy Number of vacancies 1 Salary Currency USD Salary 1,810.37 gross Start Date 1 August 2024 Other benefits and conditions of employment

This is a full-time permanent contract, for 40 working hours per week including 1 hour per day for lunch.

The start date mentioned in the advert is just an expected start date. The appointment can start earlier or later depending on several factors.

British Embassy Kyiv will provide a full induction. The jobholder will have access to British Embassy Kyiv’s full learning and development offer, which includes the Foundation Programme in UK International Policy and Diplomacy and other related courses. This position provides an excellent opportunity to learn about the role of an Embassy and international relations/diplomacy in Ukraine.

All applicants should have the right to live and work in Ukraine. The British Embassy does not sponsor work permits.

Staff recruited locally by the British Embassy in Kyiv is subject to Terms and Conditions of Service according to local Ukrainian employment law.

Additional information

Please note that the deadline for applications is 23:55 on the day mentioned in the above field "Application deadline".

We advise you to allow enough time to complete and submit your full application, since only applications completed and submitted before the deadline will be considered.

Please be aware that the deadline for submitting applications is considered to be the time zone for the country where the vacancy has arisen.

Please be advised that British Diplomatic Missions will not be able to meet the travel costs incurred when travelling to the interview, nor the costs connected with relocation if offered a position.

• Please note for more information on the Common European Framework of Reference for Languages: Learning, Teaching, Assessment levels please click on the following link CEFR. Please bear in mind in case you are invited for an interview your language skill is going to be assessed.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.