Senior Business Analyst

Manufacturing

Avenga is looking for a Senior Business Analyst to join our team for our American project. The client is a company that specializes in the production and servicing of elevators and escalators.

• 4 +years of experience as BA;
• Experience with Salesforce and, preferably, call center projects;
• Knowledge of business analysis techniques and approaches;
• Good analytical and evaluative skills in tasks;
• Thorough understanding the functionality and elements of the system or systems affected by the project;
• Practical experience in requirements management process;
• Competent in creating diagrams;
• English – Upper-Intermediate high (verbal and written).

• Transform existing global standardized call center solution based on Salesforce;
• Identify sources of existing and potential information relating to the project;
• Define objectives and success criteria of the project;
• Identify proposed Business Needs;
• Determine key project milestones and define project scope;
• Collect and collate existing documented information required for project and summarize it;
• Review information and identify gaps, obvious errors and potentially inaccurate data;
• Validate, refine and optimize solution option models;
• Through analysis of options, select the option with the greatest business benefit bearing in mind the customer’s objectives.

• We offer an attractive social and benefits package;
• Everyone at Avenga is subject to professional growth via our mentorship program;
• The company provides extended training and certification opportunities;
• We stay up to date with the industry by embarking on tech talks, webinars, conferences, and hackathons;
• Avenga cares for its employees well-being by providing well-rounded health insurance coverage and fitness compensation programs;
• Our employees’ families are no less important, as we offer maternity aid and financial support for a number of family reasons, including marriage and childbirth;
• The company fosters a sense of professional belonging and an environment of togetherness: we achieve things together and celebrate our milestones.