Technical Support Engineer

Join our international IT team, working on exciting projects for top clients in Automotive, Insurance, and Fire Protection industries. We’re growing our support team and need an experienced engineer to lead and assist projects using technologies like ElasticSearch, BigQuery, SQL, and JavaScript. Your role as a new team member will be to provide excellent service to our customers worldwide.

Join our international IT team, working on exciting projects for top clients in Automotive, Insurance, and Fire Protection industries. We’re growing our support team and need an experienced engineer to lead and assist projects using technologies like ElasticSearch, BigQuery, SQL, and JavaScript. Your role as a new team member will be to provide excellent service to our customers worldwide.

• 1+ year hands-on experience with analysis of large and complex data sets (data manipulation, statistical analysis, conclusions, etc.)
• Knowledge of web architecture and protocols (CDN, HTML, DOM, JS, HTTP, HTTPS, IPv4/v6, etc.)
• Proficiency in SQL, JavaScript, and web technologies
• Ability to work during US time zones for collaboration with international teams and clients
• Understanding of cybersecurity threats and troubleshooting techniques
• Analytical mindset, excellent communication, and customer-centric approach
• Understanding of backup management tools and processes
• At least an Upper-Intermediate level of English

• Ability to dissect complex problems and find effective solutions
• Ability to convey technical concepts to diverse audiences
• Commitment to delivering exceptional service and exceeding customer expectations
• Ability to quickly learn new technologies and adapt to evolving project requirements
• Ability to work well in cross-functional teams to achieve common goals

• Handle customer inquiries and technical support requests promptly and professionally
• Ensure compliance with Service Level Agreements (SLAs) to maintain agreed service levels
• Utilize ElasticSearch and BigQuery (SQL) for analyzing customer traffic and detecting threats
• Diagnose and troubleshoot complex issues across software, hardware, and networks
• Collaborate with cross-functional teams for timely issue resolution
• Conduct thorough analysis to identify root causes and implement effective solutions
• Maintain accurate records of interactions, issues, and resolutions in the ticketing system
• Monitor system performance, address potential issues to minimize downtime
• Contribute to technical documentation, knowledge base articles, and troubleshooting guides
• Assist in testing and validating software releases for quality and reliability before deployment

• Diversity of Domains & Businesses
• Variety of technology
• Health & Legal support
• Active professional community
• Continuous education and growing
• Flexible schedule
• Remote work
• Outstanding offices (if you choose it)
• Sports and community activities