Middle Customer Support Engineer

Full-timeRemote allowed

Our company is looking for a Middle Customer Support Engineer (L2) to work with our Client who delivers business-critical insights to the global energy industry through a state-of-the-art SaaS platform built on industry-leading data and energy analytics.

In your role as Customer Support Engineer, you will contribute to our Clients through their values, we also share:

We work as One Team

Open collaboration and teamwork are how we build trusting relationships. We work hard and don’t miss a chance to say thank you or to celebrate our wins and successes with each other. We treat each other with respect and team members demonstrate integrity and reliability in all they do.

We value partnership

We listen intently to the needs of our customers, both internally and externally. We passionately take on challenges; and our focus is on fresh ideas and solutions that promise to deliver the highest levels of quality, service, and value. We do our best, and we push each other to be better along the way. With all of this, trust is the foundation. We are known for excellence. We build customer relationships for life.

We encourage Innovation

We aim to be the best at what we do and in turn, help our customers be the best at what they do. Our curiosity and our passion for learning are our biggest advantage for our customers. Delivering revolutionary ideas and solutions that disrupt old ways of thinking to accelerate the success of our customers is where we excel. We are nimble, delivering ideas and solutions quickly without sacrificing quality, service, or value. We innovate courageously.

Responsibilities:
Investigate issues in ETL and data flow processes
Learn data and metadata flow processes to know where to query when investigating
Expand existing documentation of support steps
Work with Data Dev and C# teams to implement issue fixes
Help improve monitoring and alerting for support issues
Train any new members of the Support team
Comply with the information security requirements, policies, and practices

Requirements:
2+ years of relevant experience
Databases & T-SQL (relational, queries, joins, procedures, performance)
C# (C Sharp as scripting task in SSIS)
Amazon Web Services (AWS), Azure
Knowledge of SQL Server database management and administration
Performance tuning
Database backups/restoration
Web-based Request/Response cycles
Synchronous and Asynchronous communications
Data management and mapping
Enterprise software such as ERP, PMS, Financial, CRM, HR
English level – Upper-Intermediate or higher

Would be a plus:
Dell Boomi
Cloud & SaaS
Microsoft certifications
SQL Server, SSRS, SharePoint, Oracle, Exchange, Active Directory, Regular Expressions

We offer:
Remote-first work model with flexible working hours (we provide all equipment)
Comfortable and fully equipped offices in Lviv and Rzeszów
Competitive compensation with regular performance reviews
18 paid vacation days per year
12 days of paid sick leave per year without a medical certificate + extra paid leave for blood donation
Medical insurance with an affordable family coverage option
Mental health program which includes free and confidential consultations with a psychologist
English and German language courses
Corporate subscription to learning platforms, regular meetups and webinars
Friendly team that values accountability, innovation, teamwork, and customer satisfaction
Inclusive environment where everyone feels valued and treated equally. We proudly partner with VeteranHub to support Ukrainian veterans
We are committed to supporting Ukraine and actively participate in charity initiatives

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