Program Manager

Description

Ciklum is looking for a Program Manager to join our team full-time in Ukraine.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Program Manager, become a part of a cross-functional development team engineering experiences of tomorrow. We are seeking a Program Manager who will be responsible for managing the set-up of new teams and work streams in collaboration with our operations, producers, and account teams globally, catering to some of the largest clients worldwide. In this role, you will analyze and enhance organizational processes to ensure quality, productivity, and efficiency throughout our production cycles in the [NAMER, EMEA, LATAM, APAC] territory.
We’re looking for an entrepreneurial and structured soul who comfortably wears different hats and is a stellar problem solver. While making sure that the current teams have everything they need, you’ll liaise with multiple offices to grow and improve processes as well as resourcing, recruitment & reporting. As a Program manager, you are ultimately responsible for intaking and setting up projects, project pipelines, creating reports, tooling implementations and process improvements.
The Program Manager is responsible for maintaining regular communication, reinforcing processes and coordinating meetings that include operations teams, producers, creatives, account/growth teams, and business affairs managers. This includes providing regular support and supervision for Executive Producers within our Studio capability.
The Program Manager should problem solve in a timely, cost effective manner. They should be able to juggle a multitude of needs at any time. Familiarity with the daily ebb and flow of the industry along with the knowledge of how to best engage with the many alignment teams spread across several offices throughout [NAMER, EMEA, LATAM, APAC] is imperative.

Responsibilities

• First point of contact for new incoming project requests, intaking them for the full Studio capability
• Support Capability Leads in the implementation of global plan in the region
• Responsible for regional project pipelines, tracking health and forecasting results
• Visualize the status of all projects across the pipeline. Create awareness and identify areas for improvement before & during production
• Track and Report on team capacity in order to utilize teams to their optimal potential
• Optimize resource casting. This is in partnership with the casters and team leads. In order to make sure that all the studio capability team members are properly allocated in billable
• While the production teams focus on the day-to-day, you look ahead and prepare the operation for growth, tackling reporting, and data analysis to check on operational health
• Solve logistical challenges to make sure that makers can produce at full speed and great quality
• Facilitate & encourage AI workflows in production & operations
• Support Capability Leads in the implementation of global plans in the region
• Help solve problems and enable great communication between teams and liaise with the operational leads around the world. As you get familiar with different models and workflows, you’ll work to connect the dots and help people to get better
• Act as the interface between local producers, creative, and business as well as the production hubs around the world, helping with reconciliations, audits, and financial reviews
• Provide training & resources to local producers, account managers & supporting roles
• Support & build culture initiatives across your local team
• Investigate automation where possible
• Work with HR & recruitment teams to set-up & onboard new team members
• Stakeholder management

Requirements

• English written and verbal communication
• Proven experience in films and content. Understand production flows
• Excellent oral, written and presentation communication skills
• Must be extremely organized, detail-oriented and capable of self-managing and multitasking in a fast-paced, demanding environment
• Excellent problem-solving skills
• Able to apply critical and strategic thinking
• Stress-tolerant, quick-thinking and accurate
• Able to quickly understand new technology concepts
• Strong interpersonal communication skills as a team leader and team player
• Flexibility, initiative, dedication and the ability to work with minimal supervision
• A sense of humor, outgoing, articulate, well-informed, intelligent, confident and possessing common sense
• A skilled, creative, confident presenter and negotiator
• Fluent in spreadsheets (Google Sheets preferred)
• Strong abilities in Google Workspace

Whats in it for you

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

Discover the pros of 20-year global experience! Join one of the largest IT companies in Ukraine, awarded as one of the top 10 employers in Ukraine by Forbes.
Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.
Ciklum has been recognised as a veteran-friendly business by the Veteran Hub in Ukraine.
Were committed to creating a welcoming environment for veterans and developing processes that meet their needs. We value the skills and unique perspectives military veterans can bring to our business and are willing to support their transition to civilian life.

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.