ICT Associate

Grade: G6 Contractual Arrangement: Temporary appointment under Staff Rule 420.4 Contract Duration (Years, Months, Days): 6 months Job Posting: May 21, 2024, 2:17:37 AM Closing Date: Jun 11, 2024, 4:59:00 PM Primary Location: Ukraine-Kyiv Organization: EU_UKR WHO Country Office, Ukraine Schedule: Full-time
IMPORTANT NOTICE: Please note that the deadline for receipt of applications indicated above reflects your personal devices system settings. OBJECTIVES OF THE PROGRAMME

The objective of the Division of Business Operations (BOS) is to support the work of WHO in the Ukraine Office through delivery of services within the areas of human resources, finance, contracting and procurement, legal advice, information & communications technology, printing, security, facilities management, fixed assets, conference support, travel and transport, safeguarding personnel and staff wellness and well-being.
As an enabling function, the division enhances the productivity of the health technical programmes and country offices while at the same time overseeing accountability, transparency and compliance with WHO administrative rules and regulations.

DESCRIPTION OF DUTIES

• Provide technical support required for the administration and operation of the WHO Country Office Local Area Network, Wide Area Network and Internet based communications including hardware/software requirements, network protocols, data security measures and assist in system integration through multiple LAN servers and protocols.

• Coordinate, with the Informatics Management Support unit at the Regional Office, the installation, set up, implementation and training for computer applications to facilitate workflow and implementation of technical programmes including standard office applications, Internet and e-mail services, Global Management System (GSM), the Imprest Account, Country Activity Management System (CAMS) and other applications on the country office LAN.

• Install, set up and certify compliance with standards and specifications of new hardware and software in offices of WHO supported projects in the country.

• Based on needs assessments, conduct related training sessions for staff and non-staff, resulting in better use of IT resources.

• Assess ICT needs in support of WR Office and national health programmes and communicate results to the Regional Office for coordination and approval of action.

• Prepare and verify receiving reports of newly purchased data processing equipment for the WR Office and other WHO supported projects and dispatch them to the Regional Office.

• Any other data processing and telecommunication related task, as assigned by supervisors.

• Provide oversight of the ICT team ensuring that there is a monthly action plan which is reviewed and reported against on a weekly basis to determine progress and identify bottlenecks. The individual is expected to be able to follow up on and complete ICT related tasks without intervention from management.

• Any other ICT or related activities as requested by manager.

RECRUITMENT PROFILE Education

Essential: Completion of secondary education; Training in area of informatics or telecommunication; Formal training on Windows Operating Systems family; Formal training on MS Office Suite.
Desirable: University degree in computer science, computer engineering, or related field is an asset.

Experience

Essential: At least 8 years of progressive experience in operation of computers, hardware maintenance/troubleshooting and software support within an office environment OR 4 years of progressive experience in operation of computers, hardware maintenance/troubleshooting and software support within an office environment with a First level university Degree in computer science, computer engineering, or related field, preferably within an organization such as the United Nations or similar. Experience in working within a large office >100 people consider essential.
Desirable: Experience in an international environment or institution. Relevant experience in WHO or in the UN.

WHO Competencies

• Producing Results*
• Teamwork*
• Communication*
• Knowing and managing oneself
• Moving forward in a changing environment

Use of Language Skills

Essential: Excellent knowledge of English and Ukrainian.

Desirable: Intermediate knowledge of any other Official UN languages.

Skills

• Good knowledge of microcomputer operations.
• Excellent knowledge of Windows Operating Systems and Windows based networking environment.
• Excellent knowledge of Windows based back office and desktop applications.
• Knowledge of basic telecommunications technologies and Internet based protocols.
• Knowledge of office CISCO Systems for connectivity
• Knowledge of GSM/Oracle applications are an asset.
• Knowledge of CISCO connectivity systems within an office environment also considered an asset.

REMUNERATION

Remuneration comprises an annual base salary starting at USD 23,442 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level
• Only candidates under serious consideration will be contacted.
• A written test and/or an asynchronous video assessment may be used as a form of screening.
• In the event your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net. Some professional certificates may not appear in the WHED and will require individual review.
• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and E-Manual.
• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
  The WHO is committed to achieving gender parity and geographical diversity in its workforce. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.
  Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int
• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter (https://www.who.int/about/who-we-are/our-values) into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
• The statutory retirement age for staff appointments is 65. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
• For information on WHOs operations please visit: http://www.who.int
• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.
• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
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