IT Service Desk Engineer

IT Service Desk Engineer

WROCŁAW, POLAND

IT & SECURITY

HYBRID

FULL-TIME

We’re seeking a skilled and enthusiastic IT Service Desk Engineer to join Materialise. In this role, you’ll be part of an international team of passionate professionals dedicated to making a difference in medical innovation.
What you will do

• Support Global IT services as the first line of support
• Be responsible for managing the SD queue (HEAT)
• Provide access to business applications
• Provide limited functional support (application)
• Prepare manuals and fill our knowledge base — software lifecycle management (operational tasks)

Your profile

• Minimum 1 year of experience in a similar role
• Knowledge of business applications
• Knowledge of ITSM tools for registration tickets
• Knowledge of Microsoft applications
• Experience in support teams is a plus
• English: Upper-Intermediate
• Good communication skills
• Customer-oriented and a team player

Location and type of contract

• Wroclaw, Poland
• Full-time
• Hybrid
• Entry level

Working at Materialise

Materialise is a dynamic, international high-tech company, founded in 1990 and headquartered in Belgium, with over 2,300 employees worldwide. Materialise’s mission is to innovate for a better and healthier world through its software and hardware infrastructure and in-depth knowledge of additive manufacturing (also known as 3D printing). Our customers are in diverse industries, such as automotive, aerospace, medical, research, and academia.

As a growing company, Materialise is always looking for enthusiastic professionals who want to work in an environment full of revolutionary technology and surrounded by people passionate about their work.

More information

What we offer

Healthy life-work balance When creating a better and healthier world, a good place to start is with yourself. Thats why we encourage our employees to prioritize their overall well-being, fostering physical fitness, mental resilience, and social connections through a range of workshops, sports activities, and other events and initiatives that contribute to a balanced and fulfilling work-life harmony. Personal growth & career development Team building Innovation & leadership Hybrid working & flexibility