BPO Specialist

This is us Qinshift and Avenga merge together to start a new era of technology that matters. Leveraging the power of innovations, we are on a journey to shape the future of work, and we are inviting you to co-create it with us.

This is the job

We are looking for a BPO Specialist for our American project. Our customer is an online enterprise-grade food ordering platform used by many of the USs largest restaurant chains and millions of users. It integrates with the brands existing systems, opening new digital revenue streams injected effortlessly into the restaurants operations.

This is you

• 1 year or more of experience in the Business Process area
• Strong experience in the Coupa AP system
• Good at Excel (knowledge of Vlookups and Pivots)
• Deep knowledge in the financial area
• Attention to details
• At least an Upper-Intermediate level of English

Nice-to-have skills:

• Customer service/support experience

This is your role

• Serve as the first point of contact for customers seeking technical assistance over email
• Monitor AP email and respond to vendor and employee requests
• Determine the best solution based on the issue and details provided by customers;
• Direct unresolved issues to the next level of support personnel
• Enter invoices into the Coupa AP system and consolidate them in Excel to send to customers
• Reconcile cash received from customers and apply to open invoices
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements in procedures

What awaits you at Avenga x Qinshift?

• We offer an attractive social and benefits package
• Everyone at Avenga is subject to professional growth via our mentorship program
• Our specialists get regular performance reviews and technical assessments to identify development plans
• The company provides extended training and certification opportunities
• We stay up to date with the industry by embarking on tech talks, webinars, conferences, and hackathons
• Avenga cares for its employees well-being by providing well-rounded health insurance coverage and fitness compensation programs
• Our employees families are no less important, as we offer maternity aid and financial support for a number of family reasons, including marriage and childbirth
• The company fosters a sense of professional belonging and an environment of togetherness: we achieve things together and celebrate our milestones

We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.