Delivery Coordinator

Description

Ciklum is looking for a Delivery Coordinator to join our team full-time in Ukraine.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Delivery Coordinator, become a part of a cross-functional development team engineering experiences of tomorrow.

You’ll work with our client – the leading tourism group. It covers the entire tourism value chain under one roof with 1,600 travel agencies and leading online portals, five airlines with around 150 aircraft, over 400 hotels, 17 cruise liners, and many incoming agencies in all major holiday destinations around the globe. This integrated offering enables the client to provide 27 million customers with an unmatched holiday experience in 180 regions
combined with their commitment to sustainable tourism.
The project uses modern architectural approaches. All solutions are cloud-based and use a serverless approach. You will work closely with the client’s top delivery management and business representatives to define the future of the travel industry. Ciklum provides you with colleagues who can be your mentors, good coworkers in solving tech challenges, or just nice people to work with. Millions of tourists all over the world will use the results of your work, and you can shape the way these solutions will be implemented.

Responsibilities

• Managing the staffing process internally and with clients stakeholders: conducting DM calls, scheduling client interviews, keep updated hiring files
• Onboarding & Off-boarding process for the engineers
• Client Engagement and Communication
• Performance Management for assigned engineers
• Managing the process of promotions and relocation of engineers
• Monthly Billing Reports for the client
• Overtime and OOH support tracking, reporting and billing
• Invoicing process (70+ invoices per month)
• Clients Request for Service (RFS): process tracking, updating, preparation of responses and adjusting existing responses
• Monitoring of the time tracking on a daily basis
• Data Management and Tracking: internal and external files, HUB
• Maintaining the accounts organizational structure on the Miro board, ensuring it reflects current team configurations and roles
• Providing the account leadership team with the timely support of all kind of reporting required either for the client and Ciklum internally

Requirements

• Agile Delivery / Project Coordination experience and strong commercial understanding, ideally within Managed Services and IT Outsourcing industry, minimum 1 year
• Understanding and practical experience with Agile approaches (Scrum, Kanban)
• Experience in managing multiple agile teams in projects up 7 FTE
• Ability to use basic techniques of Team management, Risk Management, Communication management, Change management, Time and task tracking, Reporting
• Ability to create and maintain project artefacts related to change management, quality assurance, project monitoring and control
• Ability to recognise, identify critical risks and work out a mitigation plan
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to identify problems and provide/suggest possible solutions
• Ability to manage contractual terms and financial issues
• Ability to identify and manage stakeholders expectations
• Upper-intermediate level of spoken and written English

Desirable

• Experience of work in a distributed teams
• Technical background (software development, QA, DevOps, etc)
• Knowledge of the latest trends at SW development technologies and tools
• Agile and/or PMI certification

Whats in it for you

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultations
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

Discover the pros of 20-year global experience! Join one of the largest IT companies in Ukraine, awarded as one of the top 10 employers in Ukraine by Forbes.
Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.
Ciklum has been recognised as a veteran-friendly business by the Veteran Hub in Ukraine.
Were committed to creating a welcoming environment for veterans and developing processes that meet their needs. We value the skills and unique perspectives military veterans can bring to our business and are willing to support their transition to civilian life.

Be bold, not bored!

Experiences of tomorrow. Engineered together

Interested already?

We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum.