MT4 Support

Your responsibilities

• Being the primary point of contact for clients, including: responding promptly to all inquiries & issues across multiple business lines through approved communication channels and following up through resolution of all inquiries & issues.
• Troubleshooting and resolving or escalating issues involving: price streaming and service outages, order executions, liquidity, and trade calculations; and deposits & withdrawals.
• Trading platforms usage, including: user signups/logins, KYC submissions, and placing/canceling orders and trades.
• Helping clients and Shift’s internal teams setup and configure FX & crypto exchanges and related technology stacks. This includes: adjusting pricing spread markups, trading commissions, margin-related settings, and order execution routing & rules.

Our requirements

• Solid understanding of general trading knowledge; including buying/selling prices, types of orders, margins, and leverage.
• Familiarity with office, communication, and CRM tools (Excel, Skype, Slack, Zoho, etc.).
• Knowledge of FX brokerage and crypto exchange operations is a plus.
• Knowledge of MT4, MT5, or other FX and crypto trading platforms is a plus.
• Fluency in written and spoken English, with the ability to communicate effectively with clients who have limited proficiency in English.

The ideal candidate is excited about working with backend trading systems for FX and cryptocurrencies, is detail-oriented with a talent for problem-solving, and comfortable is communicating with C-level executives, business owners, and their supporting staff on a daily basis as well as during high-stress, emergency situations. Qualified candidates are able to work 40 hours per week on the following schedule: Thursday-Monday (Thursday, Friday, Saturday, Sunday, Monday), 9 am - 6 pm (US Eastern time), with a 1-hour break for lunch.

Job Types: Full-time, Contract
Contract length: 60 months

Pay: 59,306.00грн - 98,843.00грн per month