Service Desk Specialist (Office in Kyiv)

We are looking for an ambitious and technically skilled Service Desk Specialist who will become an essential part of our team and help users quickly and efficiently resolve technical issues. This role provides an opportunity to be the first point of contact, assisting with tasks related to computer systems and networks.

If you enjoy helping people, finding solutions to complex questions, and diving into technical details, this position is perfect for you! We value candidates who not only possess strong technical knowledge but can also explain complex concepts in simple terms. Your communication skills, patience, and customer-focused approach will help create a positive experience for every user.

• Serve as the first point of contact for customers seeking technical assistance over Slack, phone, or email;

• Perform remote troubleshooting through diagnostic techniques and pertinent questions;
• Diagnosing issues with computer software, peripherals, and hardware;
• Determine the best solution based on the issue and details provided by customers;
• Walk the customer through the problem-solving process;
• Redirect unresolved issues to the next level of support personnel;
• Provide accurate information on IT products or services;
• Record events and problems and their resolution in logs;
• Follow-up and update customer status and information;
• Providing basic computer training;
• Pass on any feedback or suggestions by customers to the appropriate internal team;
• Identify and suggest possible improvements in procedures.

Requirements

• Minimum of 1 years of experience as a service desk technician or other customer support role;
• Tech-savvy with working knowledge of operating systems (Windows, Mac), office software, and networks;
• Base knowledge of the cloud-based environment (Google Suite, Atlassian, etc...);
• Good understanding of computer systems, mobile devices, and other tech products;
• Ability to diagnose and resolve basic technical issues;
• Strong communication and collaboration skills.;
• Customer-oriented and cool-tempered;
• BSc/BA in IT, Computer Science, or a relevant field;
• Work in the office (Kyiv);
• English level B1 (intermediate).

Benefits

Join us to be a part of the international iGaming market of a Top European Solutions provider;

A nice bonus system as a cool addition to your salary;

Unlimited vacation and sick leave. Yes, we care about people;

Investing in your growth. You have a budget for self-study;

Healthcare coverage for Ukrainian and other EU countries;

Consultations with a corporate psychologist;

Compensation for foreign language courses;

Gifts for personal life events;

• ️ With us, you will no longer see hyper-control and micromanagement;

You can choose work format: fully remote, office or hybrid

Modern work equipment;

Friendly team, that will understand and support you;

• Flexible working hours based on tasks completion. From 9:00-11:00 AM.