Customer Service Representative

About us:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!

At this point, Zelh is looking for a Customer Service Representative (CSR) for our third-party logistics company.

One of our clients, the logistics division of of its company is looking for vibrant and energetic CSR to join our 3PL team. Our client is a privately held family company that has been in business for over 90 years and is actively expanding the 3PL/GLX division. As a CSR, your primary responsibility will be to communicate with the customer and assist them with any transportation needs.

• Enter all new freight orders into the TMS system (McLeod)
• Schedule appointment via phone, email or web portal with shipping and receiving locations.
• Enter and ensure all shipment data is correct in McLeod.
• Make daily check calls on all in transit freight.
• Collect necessary PODs /BOLs directly from carriers and supply documentation to accounting department.
• Manage incoming calls and emails and respond professionally and promptly.
• Research answers or solutions as needed.
• Build sustainable relationships through open and interactive communication with the customer.
• Listen and respond to customers’ needs and concerns in a professional and prompt manner.
• Provide operational and sales support.
• Ability to assess situations and proactively communicate to all pertinent parties

Working conditions:
- Work schedule: 14:00 - 23:00 (Poland time)

• Competitive Salary in USD

• Hybrid mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

• Bachelor’s degree preferred.
• Proficiency Microsoft Office (all programs).
• Ability to learn new software programs and portals easily.
• Have a positive attitude.
• Strong communication skills needed - Take the extra mile to engage customers.
• High degree of creativity and intuition.
• Ability to think quickly and respond positively under pressure.
• Be self-motivated.
• Excellent problem solving skills.
• Strong organizational skills and time management skills.
• Bi-lingual (any language) and previous customer service experience a plus but not required.

This opportunity provides a start in a dynamic field while also having fun in an energetic work environment. If you want to be more than just a number, then our client company might be the right opportunity for you. Our hands-on training program is individually tailored, and provides exposure to all facets of the industry.