Customer Support Agent

Viber | Київ | UA

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the Viber with the position of Customer Support Agent - Viber which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Support Agent - Viber below matches your qualifications. Good Luck: D

Enthusiastic smartphone user (Active Viber user – a major advantage). Experience in customer support or customer service will be a plus....

The Customer Support Agent will be responsible for keeping Viber users happy and loyal by providing efficient responses to the worldwide Viber community queries. Responsibilities include providing fast and professional offline (Email, live-chat) responses to user issues, maintaining a high level of user satisfaction, investigating problematic issues reported by users, identifying and reporting trends, repeated issues, and urgent bugs.

Responsibilities
  • Respond to customer inquiries and resolve issues promptly and accurately
  • Escalate complex issues to relevant teams and follow up until resolution
  • Maintain clear and concise communication with customers
  • Collaborate with team members and provide support as needed
Requirements
  • 1+ years of experience in customer support or related field
  • A problem solver with an innate sense of curiosity and passion about helping people
  • Proficient in English and Ukrainian at either native or professional level
  • Enthusiastic smartphone user (Active Viber user – a major advantage)
  • Microsoft or Mac OS savvy
  • Willingness to participate in a 24/7 rotating roster which predominantly includes after-hours shifts
  • Attention to detail
  • Team player
  • Experience in customer support or customer service will be a plus.
Skills
  • Excellent communication skills
  • Ability to multitask and prioritize tasks effectively
  • Familiarity with customer support tools and systems (training provided)
  • Basic technical knowledge and proficiency in using computer applications

Information :

  • Company : Viber
  • Position : Customer Support Agent
  • Location : Київ
  • Country : UA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Support Agent job info - Viber Київ above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Support Agent job info - Viber Київ in 01-05-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 01-05-2024

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