Operations Specialist (CPS-GfK)

Country Ukraine Job Family Operations Our Mission At Consumer Panel Services GfK, our mission is clear: to provide key information on who buys what, where, how much, how often, and most importantly, why (or why not). We take pride in delivering high-quality, uninterrupted data, expert consultancy, and unparalleled expertise to empower our clients to deliver superior customer experiences at every stage of the shopper journey. Job Description The Operations Specialist is a key member of our Ukraine Project Management team at CPS and is critical to the success of our business with team members working closely with our panel teams, as well as clients, to deliver high quality outputs. Reporting to our Country Lead Ukraine also based in Kyiv, the Operations Specialist leads a range of projects from mid-sized local panel studies to smaller ad hoc studies. The Operations Specialist is responsible for making the project happen; from proposal input through to data and client deliverables, this includes ensuring the correct methods are used for the research and the correct resource is available to successfully implement and deliver the requirements on time, on budget and to the highest quality standards. You Will:

• Be actively aware of the financial performance of the projects they are responsible for
• Support the Bidding team during the costing phase, making recommendations and sharing experience to contribute towards accurate costing and project design
• Manage projects professionally and to global and local standards with attention to budget, timing, consultation and quality

• Provide technical and operational consultancy to the commercial teams
• Attend initial internal project briefings
• Manage medium scale projects professionally and with attention to budget, timing, consultation and quality
• Act as first point of contact for escalation of project
• Provide final review and Operations sign-off of fieldwork material
• Provide final review and Operations sign-off of scripts
• Liaise with 3rd party sample providers for strategy, financials and recosting

• Monitor professional workload management
• Ensure projects are booked correctly and in a timely manner and that any revised pricing is negotiated at an early stage and the project re-booked

• Highlight to Team Leads any issues potentially impacting on project profitability at the earliest opportunity, allowing any potential overruns to be anticipated and addressed
• Coordinate Global Service Centre and/or GPS Romania support on projects to ensure a cost-effective service
• On a project by project basis, ensure the Project Management team meets the needs of the Solutions teams

• Support the implementation of the strategy for UK Operations. Understand the necessary processes and ensure they are implemented on projects

You Have:

• Ability to create develop solid working relationships with international contacts
• Demonstrate good understanding of implementing various research methodologies (CAWI, CATI, PAPI)
• Well-developed communication and interpersonal skills
• Solid understanding of project management
• Solid grasp of differences in fieldwork approaches by market
• Well-developed decision making and priority setting skills
• Team-player - ability to work productively with colleagues across all teams
• Native Ukrainian language skills and conversational English

This is a full time hybrid working role based in Kyiv office (x2 or 3 days in office per week). We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities. We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity. Learn more about who we are and everything we do on: https://www.gfk-cps.com/about-gfk-cps