CLIENT SUCCESS ANALYST

We are looking for a Client Success Analyst to join our team and play a vital role in ensuring our clients ongoing success and satisfaction. This role combines analytics, client relationship management, and cross-department collaboration to deliver data-driven insights and solutions that align with our clients goals. RESPONSIBILITIES: Continuously monitor and ensure the relevance and accuracy of client profiles. Conduct monthly research on client companies, including news, layoffs, acquisitions, job openings, partnerships, budgets, investments, and events Compile and create tailored marketing materials, emails, and presentations for clients Ensure all materials are SalesReady and aligned with client needs Maintain and update QBR templates, including tracking additional service opportunities for each client Gather client success stories, maintain an organized database, and analyze opportunities for sharing success stories Track client meetings, identify gaps and trends, and ensure all critical information is documented accurately Act as a bridge between Delivery, Project Management, Account Management, and R&D departments, ensuring seamless communication and information flow REQUIREMENTS: 3-4 years of experience in banking, finance, economics, or analytics Previous experience in IT is not mandatory but will be considered a plus A bachelors or masters degree in a technical, economic, or analytical field such as Economics, Finance, Business Analytics, Data Science, or related disciplines Strong analytical skills to collect, process, and interpret client-related data Ability to create comprehensive and visually appealing presentations and quarterly reports Ability to collaborate with multiple departments, such as Sales, Marketing, R&D, and Project Management, to gather input and ensure seamless coordination Comfortable using modern tools and technologies to enhance productivity, including AI-powered platforms like ChatGPT, data analysis tools, and CRM systems Good written English skills at intermediate level or higher Adaptability to learn and implement new tools and technologies quickly Attention to detail and organizational skills to manage multiple projects simultaneously A proactive, client-focused approach to problem-solving and relationship management BENEFITS: Flexible working hours 25 paid days off and 10 sick/medical leaves Additional paid days off for personal events like marriage and childbirth Medical insurance Discount program Self-development budget per year Corporate events and gifts Learning events and mentorship opportunities Speaking Clubs PE accounting and support CONTACT PERSON Natalia Recruiter nataliia.yarynich@inoxoft.com @Nataliia2209 LinkedIn