Partner Success Manager

We are seeking an experienced Partner Success Manager who is well-versed in the social networking niche. Currently, in an active growth phase, our product team is looking to expand with a specialist to join our existing worldwide team of six. We offer various collaboration options, including full-time, part-time, or project-based work.

In this role, you will

• Build high-touch, consultative, and strong relationships with our partners through regular and open communications
• Provide training and presentations on products, new features, and motivational plans.
• Train and onboard new partners
• Assist existing partners with prompt replies, helping them fully utilize the platform’s functionalities, and handle payment issues, fines, and legal matters
• Address all necessary issues across the company to ensure we meet customers’ demands (finance, legal, support) and help partners succeed in business development
• Prepare recommendations for project performance improvements based on partner feedback

It’s all about you

• English proficiency at B2-C1
• 1 year experience in sales, account management, customer success, or similar roles
• Analytical mindset with strong attention to detail
• Proven experience in managing relationships with various partners and stakeholders
• Experience working with a streaming platform
• Result-oriented approach
• Willingness and ability to address system-wide problems
• Ability to work independently

Would be a plus

• Familiarity with different CRM tools
• Basic analytics skills in Excel (e.g., VLOOKUP, pivot tables)
• Experience with analytics tools like Amplitude or Tableau

What we offer

• Highly-skilled team. We have several independent products and cross-functional autonomous teams with Tech leads. The seniority level of the team is Middle & Senior, so you will get the option to share practical cases and knowledge with experts in the social networking niche
• Investment in the future. The growth of our teammates is boosted with performance-oriented reviews, IDPs, free English classes, reimbursement of professional development courses, constructive feedback, international projects, a corporate library, and knowledge sharing
• Personal impact and ambitious goals. Our products are in top positions in their categories on App Store and Google Play. We’re free to implement our ideas and directly influence products, cherishing our users. So you can make your direct impact on fast-growing products with a multi-million audience
• Care and support. We maintain a human-to-human approach and care for our teammates safety, health, and rest with 20 paid vacation days, 15 days of paid sick leave, also 100% coverage of medical insurance, reimbursement for sports and equipment, corporate events, stylish merch
• Comfortable working environment. You can work at our comfortable hub in Kyiv or remotely anywhere with a flexible schedule. We reimburse expenses for renting workspaces in other cities. Also, you can get financial and legal support, modern equipment, and up-to-date tools

Hiring process

• Intro call with a Recruiter
• Interview with the Hiring Manager
• Test task
• Bar-raising
• Reference check
• Offer

Job Types: Full-time, Part-time, Temporary, Contract