Customer Support Representative (English)

Hello! Lets get to know each other better. We are Quarks, a Ukrainian company that creates products and technologies in Social Discovery and online dating. We are focused on developing high-touch products that help people worldwide meet and communicate online. We also work on services for marketing, analytics, and moderation.

Our flagship product is Kismia, an international online dating platform available on the WEB, iOS, and Android. We have been helping people share their thoughts, desires, and feelings for over 10 years with the help of technology. Kismia has 60 million users and is available in 9 languages. Our employees, quarks, made this possible.

Now, we are looking for an experienced specialist to fill the position of Customer Support Representative, who will strengthen our support team and provide quality support to our users.

You will have the following tasks:

• Providing customer support services to our website users: resolving user issues, determining the cause of the problem, selecting and explaining the best way to solve it

• Interacting with our website customers, answering frequently asked questions and resolving payment issues

• Providing customer support via chat and tickets

• Adherence to communication procedures, guidelines and policies

What is important for us:

• English language level: Upper-Intermediate+ English level: fluent

• Ukrainian language: fluency

• Developed communication skills, stress resistance

• Availability of a personal computer, round-the-clock access to the Internet

It will be a plus for us if you have:

• Experience with Zendesk

What awaits you at Quarks:

• We have a great team. Trust in everything, competence and a sense of humour - we work with the best.

• Competitive salary. A salary that will allow you to focus on product development and motivate you. Regular review of the performance review rate based on the results of work

• Your safety is the most important thing to us. We go through everything together

• Comfortable conditions and schedule. All work is remote, so you can work comfortably at home and from anywhere in the world. We work only during the day and rest at night; we do not have night shifts. In case of prolonged power outages, Kyiv residents have access to an office equipped with generators, water, etc. The office is a 2-minute walk from the Taras Shevchenko metro station.

• Education and career development: We offer in-house training, our own library, a community for sharing experience, and participation in key IT industry events. We support Lifelong Learning — we encourage learning and reimburse the cost of external courses.

• Paid days off and vacation. You can take a day off or vacation at any time you need it without any additional explanation

• Openness and feedback. We have no taboo topics and no excessive subordination

• Take care of your health. We care about you, providing 10 paid sick days per year.

• Team building. Every year we hold a large-scale in-person event - Support Meetup, where you can meet all your colleagues, learn company news and just have a great time

Our work is inspiring because we connect millions of people around the world every day.

You can learn more about Quarks on social media.

Follow us on Insta, In and Тік-Ток

Do you want to be a part of the team? We are waiting for your CV