Social Media Services Associate IMS

Full-time on site or remote

Are you passionate about Communication and Social Media? Nestlé Business Services Lviv team is looking for those who are ready to take on the challenge and become a part of our loyal & dynamic team. In this position, you will be able to apply your skills and knowledge in the international environment, cooperate with Nestlé colleagues across the globe and grow your career within the biggest company in the FMCG industry. Were proud to be an active equal opportunity employer to enhance diversity & inclusion in our company.

You are:

• A digital enthusiast with knowledge and strong interest in online environment (eRetail platforms, Social Media, Forums, etc.)

• A professional with great analytical skills;

• Confident user of MS Excel, MS Power Point;

• An expert with the ability to deliver detail reporting;

• Confident in English on Intermediate/Upper intermediate level (both written and verbal);

• A great communicator and a team player.

With you we will:

• Monitor of owned Nestlé online channels and engage with consumers using appropriate tone-of-voice depending on the channel. Send posts to the market, post responses to questions, complains and inquiries;

• Timely response to consumer inquiries via written channels (e-mail, Contact us forms), Social Media channels and phone line;

• Provide required information using available resources;

• Follow up with customers to ensure their issues are resolved

• Treat serious and sensitive consumer contacts following the specific guidelines

• Provide required information using available resources;

• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

• Participate in KPIs trends, root cause analysis of mistakes/errors and problem-solving;

• Gather consumers feedback and complete a FAQ database and a knowledge-based documents

• Ensure the availability of updated Standards due to legal and process changes and Nestlé Best Practices.

• Align on strategy and Brand updates with stakeholders regarding processing of consumer requests on regular online meetings;

• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner

• Work model - Sun-Thu 13.30-22.00

What`s in it for you:

• Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leaves, medical insurance, lunch allowance, IT Club discount program;

• Official employment;

• Personal & Professional development opportunities

• International environment and diverse team

• Relocation package or possibility of distance work

How we will proceed:

You send us your CV We contact relevant applicants Interview with a Recruiter Interview with Hiring Team Job Offer communication to the Finalist First working day

Sounds exciting? Apply now!