Middle Service Desk Specialist

Get to Know Us
iDeals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 1,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stake business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:
iDeals Virtual Data Room: A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.
iDeals Board: A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.
The Role
iDeals reached 450+ employees across 25+ locations, and keeps expanding globally. To support this growth journey, we seek a Service Desk Specialist to ensure the smooth operation of IT infrastructure using modern approaches. In this critical role, you will focus on requests from Ukraine, while also participating in diverse IT projects across other global locations as we scale.
If you thrive in dynamic environments and possess a can-do attitude to improve existing processes for higher efficiency and internal customer satisfaction, this is an ideal opportunity to make a lasting impact on a growing company.
You will report to the Service Desk Manager, and collaborate closely with Service Desk colleagues, Engineering and Business Process Automation teams, and the Director of Internal IT.
Location: Kyiv (occasional on-site tasks required - 30%). Our two offices are equipped for resilience to support business continuity. What You Will Do

• Provide remote and on-site technical support to iDeals employees
• Manage IT equipment lifecycle (purchase, deliver, repair, audit)
• Create and manage system permissions, user accounts, and licenses
• Configure and maintain IT infrastructure (hardware, system software, applications), timely diagnosing and resolving issues
• Expand and maintain the cloud infrastructure according to information security requirements
• Perform regular security tests and monitoring
• Document processes, create instructions, and search for a new automation approaches

What We Look For

• 3+ years of experience as a Service Desk Specialist or similar position
• Upper-intermediate level of English (B2+), both spoken and written
• Strong technical problem-solving and troubleshooting skills
• Experience in installation, configuration, and troubleshooting of Windows or macOS
• Experience in supporting cloud solutions, including managing user accounts, groups, and access permissions in cloud services such as Google Workspace or Zoom
• Experience with installation and administration of client software via software management tools such as Jump Cloud or SCCM
• Knowledge of IT Service Management tools

Nice To Have

• Knowledge in networking fields
• Experience with creation and administration of basic workflows in Jira
• Cisco-issued certification / ITIL foundation / Comptia A+ or above
• Basic experience in PowerShell and Bash

What We Offer
We highly value our people, so we will provide you with all the resources and support you need to succeed.
For your work

• Home office set up budget
• High-end laptop, monitor and any additional IT equipment needed
• Reimbursement of co-working space expenses

For your well-being

• Medical insurance with flexible coverage
• Compensation for sports, yoga, mental, and other health and wellness-related activities
• Reimbursement of participation in sports competitions
• 20 business days of paid time off per year
• Unlimited health-related time off

For your growth

• Individual Development Plan based on your career interests
• Generous budget for learning and development activities
• Professional and self-development books and subscriptions compensation
• iDeals’ support of your passion as a speaker or writer
• Internal growth and internal mobility opportunities

Extra perks

• Team-building offline events
• Budget for local gatherings in global locations
• Generous internal referral program
• iDeals Surprise Boxes
  

Our Culture
Commitment, Excellence, Collaboration, Trust and Care are core values to the iDeals team. For us, these are the principles that every iDealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we are able to create a team where talents feel at ease and are able to work to the best of their abilities.
Commitment and Excellence inspire us to set the bar high, achieve the most ambitious goals and push the limits further. Our diversity and different perspectives are the foundation of our success. Collaboration and Trust ensure that everyone has access to all the information, proactively shares thoughts, and leverages the teammates’ diverse opinions, experiences, and backgrounds. Both values help us to solve the most challenging problems. Care drives us to create a positive work environment and make everyone feel valued. We also stand for iDealers’ physical, mental, financial, and personal well-being and encourage a healthy lifestyle and active living.
iDealers work in a remote-first model, meaning we collaborate from anywhere – either home, cafe, co-working space, or one of our offices. Some roles may have specific location-based requirements, including in-office and client interactions. Despite being located across the globe, we stay connected through the latest tools and technologies, ensuring that everyone on our team feels surrounded by teammates and engaged with our common goals.
iDeals is an equal opportunity employer
iDeals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.