TechOps Shift Engineer

Technology Department in Remote (Ukraine)

Location: Ukraine (Remote)

Your expertise:

• You’re an advanced Linux user with Shell know-how, and a basic understanding of web-stack in general
• You’re good at hardware troubleshooting, i.e., you know how to detect issues with RAM on PC start, how to check HDD state, etc.)
• An intermediate level of written English
• Minimum 1,5 years of experience as a system administrator
• Knowledge of LAMP stacks, including the installation and configuration aspects
• Experience with monitoring tools (Zabbix, Nagios, Grafana, etc.)
• Basic understanding of Email and DNS principles
• Familiarity with MySQL
• Fundamental knowledge in Networking Technologies; specifically, on:
  • Understanding of OSI Model, TCP / IP protocol suite (IP, ARP, ICMP, TCP, UDP)
  • IP addressing and subnetting, Routing concepts
• Self-learner, growth-focused, and team player attitude

Will definitely be a plus:

• Academic education in the IT field would be an asset
• Scripting / automation (Unix shell, Python, Perl, etc.)
• Basic understanding of load balancing, high availability, and fault tolerance clusters
• Know-how on IT security basics
• Basic understanding of DDoS attacks and their mitigation
• Basic Virtualization experience (KVM, VMware, Xen)
• Basic containerization experience: LXC, Docker
• Basic Experience in hosting control panels (cPanel, Plesk, ISP system, etc.)

What’s in it for you?

• Opportunity to deal with top-notch technologies and approaches in a world-leader product company with millions of customers
• Opportunity to make a difference for online privacy, freedom of speech, and net neutrality
• Decent market rate compensation depending on experience and skills
• Developed corporate culture: no micromanagement, culture based on principles of truth, trust, and transparency
• “You build it, you own it” mentality in most contexts
• Support of personal and professional development
  • coverage of costs of external trainings, conferences, professional literature
  • support of experienced colleagues
  • in-house events and trainings
  • regular knowledge sharing in teams
  • English classes and speaking clubs
• Life-balance support
  • truly flexible schedule, no time-tracking at all
  • 25 working days of vacation
  • 5 days of paid sick leave per month (if necessary) without providing a medical certificate
  • generous maternity leave program
• Professionally strong environment, friendly and open atmosphere, ability to influence the product development and recognition for it

You will be involved into:

Are you excited about resolving various technical matters promptly to meet and exceed customer expectations? If you’re in, you’ll be responding to technical issues via instant chat, Jira, or our monitoring tools either to fix in-time tickets or to prevent service outage. Reporting directly to the TechOps Shift Leader, you’ll be:

• Building, maintaining, and monitoring infrastructure servers and services, to keep their performance and stability on the highest level
• Troubleshooting and investigating global technical issues that our internal systems / servers may have
• Performing requests from other departments: Technical Support, Customer Support, Legal and Abuse Teams
• Developing and maintaining in-depth product knowledge as well as knowledge of technologies you work with
• Optimizing technical processes/procedures to make them more efficient both for clients and the team
• Sharing technical knowledge with Customer Support and Technical Support representatives to help them develop and grow in the technical area to join the Technical Operations team
• Develop yourself continuously in Technical Know-How and English communication skills

About the company and project:

Namecheap was founded in 2000 on the idea that all people deserve value-priced domains delivered through stellar service. Today Namecheap is a leading ICANN-accredited domain name registrar and web hosting company with over 13 million customers and 17 million domains under management — and we’re just getting started.

Our culture is built on the values that we live every day: the way we work, the way we collaborate with our global network of colleagues and the way we relentlessly innovate solutions that meet the emerging needs of our customers.

The Internet is for anyone who wants to share their ideas with the world. At Namecheap, we’re excited to help our customers realize their dreams since 2000.
Sounds simple, but how do we really power 2m+ customers’ businesses and manage 14 million domains globally, every day? Well, we are a true technology company where the technical platform sits at our core and enables us to bring more value to our customers sooner. To make that happen, our technology team works relentlessly and builds reliable, safe, and seamless platforms.

The Technical Operations team is made up of superheroes behind the scenes, who keep an eye on the infrastructure to ensure our clients’ businesses are up and running all the time.
If you’re energized by this mission, get ready to hack your career and fast-forward your professional growth at Namecheap.