Customer Success Manager

We are looking for a Customer Success Manager, who will be responsible for maintaining and developing customer relationships. What you should expect from us: the award-winning product (a Leader in Gartner Quadrants) to be proud of;a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;culture of genuine care, ownership, dedication, and high standards (learn more here);a vibrant corporate life: enjoy the opportunity to explore your teammates cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;caring for your health: Creatio offers several options for medical insurance together with our medical partner;Creatio offers all team members competitive pay;paid leave options for life-qualifying events, sicknesses, etc;nice and modern hub in the Kyiv city center to get acquainted with colleagues or to gain some quiet space for concentration.

Working on our team as a Customer Success Manager position involves:

• managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
• collecting feedback from customers about the Creatio system and satisfaction with the partners implementation project solution;
• developing and maintaining trusted relationships with key partners and their customers;
• driving customer retention and renewals by building strong relationships;
• collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

Candidate Expectations:

• 2+ years of experience working with global SMB or Corporate segment customers;
• fluency in English is a must;
• experience in implementing/customizing corporate software;
• excellent communication and presentation skills;
• experience with CRM / ERP / Core systems;
• experience in problem-solving, working with customer objections;
• experience in conducting trainings and presentations;
• understanding business needs with further translation into the requirements;
• project management experience with full-cycle corporate projects.

What you should expect from us:

• the award-winning product (a Leader in Gartner Quadrants) to be proud of;
• a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
• culture of genuine care, ownership, dedication, and high standards (learn more here);
• a vibrant corporate life: enjoy the opportunity to explore your teammates cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
• caring for your health: Creatio offers several options for medical insurance together with our medical partner;
• Creatio offers all team members competitive pay;paid leave options for life-qualifying events, sicknesses, etc;
• nice and modern hub in the Kyiv city center to get acquainted with colleagues or to gain some quiet space for concentration.