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RNG Customer Support Engineer (L1)

ARRISE powering Pragmatic Play | Дистанційно | UA

Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the ARRISE powering Pragmatic Play with the position of RNG Customer Support Engineer (L1) - ARRISE powering Pragmatic Play which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information RNG Customer Support Engineer (L1) - ARRISE powering Pragmatic Play below matches your qualifications. Good Luck: D

Customer-oriented mindset with a focus on providing exceptional service and satisfaction. Document and track customer interactions, including issues,…...

About us:
ARRISE powers Pragmatic Play, a leading supplier of player-favourite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver. This role is with the ARRISE group powering Pragmatic Play. ARRISE powering Pragmatic Play welcomes talented professionals to join our challenging and dynamic project as RNG Customer Support Engineer. We are looking for passionate, innovative, results-oriented specialist with heart-deep commitment to success to be a part of our company. Successful candidates should correspond to the following required competencies: Primary responsibilities:
  • Respond to customer inquiries and support requests promptly and professionally.
  • Identify, troubleshoot, and resolve technical issues (within the scope of their knowledge and responsibilities) faced by Operators or their clients.
  • Conduct analysis and analytics of the requested information.
  • Report bugs, malfunctions, or any unpredictable behavior of the software.
  • Provide step-by-step guidance and instructions to customers to resolve problems.
  • Collaborate with cross-functional teams, such as account managers or technical support, to escalate and resolve complex issues.
  • Document and track customer interactions, including issues, resolutions, and follow-up actions, using a ticketing system or CRM software.
  • Help Support peers with day-to-day tasks and professional development by sharing knowledge.
  • Improve and keep up-to-date knowledge about the product, current support workflows, and procedures.
RNG Customer Support Engineer also performs other duties as they deem necessary in the execution of their duties or duties as delegated by the Support Manager, Head of Support, or the Employer. Proficiency requirements:
  • Bachelors degree (or equivalent work experience).
  • Proven experience in customer service or related roles.
  • Strong problem-solving and analytical skills.
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical individuals.
  • Proficiency in using ticketing systems, CRM software, and other support tools.
  • Knowledge of Microsoft 365 tools (MS Teams, Microsoft Word, SharePoint, etc.).
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Strong time management and organizational skills with the ability to prioritize tasks effectively.
  • Customer-oriented mindset with a focus on providing exceptional service and satisfaction.
  • Multitasking. Customer Support Engineers should be able to handle multiple customer inquiries simultaneously or juggle various tasks. They should be able to multitask efficiently, prioritize tasks, and manage time effectively.
  • Tech-savvy. They should be an advanced PC user, being able to easily learn to work with any new tool or technology by using common guidelines and knowledgebases.
  • English level Intermediate or higher.
  • Ukrainian level - good spoken and written.
Company offers:
  • Long-term employment.
  • Flexible timetable.
  • Comfortable working conditions.
  • Paid vacation and sick leaves.
  • Medical insurance.
  • English lessons, gym.
  • Competitive salary level.

Information :

  • Company : ARRISE powering Pragmatic Play
  • Position : RNG Customer Support Engineer (L1)
  • Location : Дистанційно
  • Country : UA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the RNG Customer Support Engineer (L1) job info - ARRISE powering Pragmatic Play Дистанційно above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies RNG Customer Support Engineer (L1) job info - ARRISE powering Pragmatic Play Дистанційно in 26-06-2024 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

Next Process

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Post Date : 26-06-2024

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