Support Engineer

About Project:

A network of clinics focuses on more of what matters most. As a patient-centric, physician-led network, we partner with premium fertility clinics across the U.S., helping physicians navigate the growth of their practices while providing the resources and support needed to enhance patient outcomes and experiences.

Important information:

• Working hours 15:00-2:00 Kyiv

The technology stack of the project:

• Familiarity with M365 groups. This includes Mail enable security groups, Security groups, Microsoft 365 Groups/Teams Enabled Groups, and Distribution List
• Familiarity with managing User mailboxes, Shared mailboxes, Shared Calendars, and email tracing via the Exchange Portal
• Familiarity with SSO / SAML in regards to both user provisioning and authentication
• Capable of learning day-to-day IT operations to allow for quick resolution of Tickets/Cases
• Willingness to learn new technology and their respective platforms to better service the client and grow your career
• Hands-on hardware experience with printers, desktops, and laptops
• Microsoft Office 365 (O365)
• Microsoft Operating Systems such as Windows Server and Windows 10/11
• Installing and configuring computer hardware operating systems and applications
• Using existing MSP tools and scripts for Azure Active Directory/Active Directory user onboarding /offboarding
• Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
• Client VPN setup and troubleshooting
• Understanding of e-mail and spam technologies, and how messaging flows through these systems
• Basic understanding of cyber-security concepts and technologies such as Multi-Factor Authentication (MFA), EndPoint Manager conditional access, searching email security logs for confirmation of SPAM/phishing emails, and assist with reviewing SIEM/SOC alerts
• Familiarity with file system support including permissions, sharing, backups and restores

Team:

• L2 Support, Lead DevOps, Middle DevOps, HIPAA Security Officer (on our side)
• Clinic Managers and staff (on the customers side)

Requirements:

• 2+ years as Microsoft infrastructure administrator
• Microsoft365 (Office365) setup and maintenance
• Email work understanding and expertise in the mail servers setup. MS Exchange experience
• Active Directory set up and maintenance. Trust relationship. Policies
• Sharepoint knowledge
• Windows 10 workstation setup and maintenance
• Partch management and security audit
• Network work understanding. VPNs
• Backups/disaster recovery/regular maintenance planning and execution experience
• Ability to think outside of the box
• Willnes and ability to build comprehensive solutions that would be easy to support
• MFA understanding and hands-on experience
• Azure experience
• Upper-Intermediate level of English and higher

Responsibilities in simple contact:

• Be responsible for registering tickets
• Ability to precisely follow instructions if they exist
• Ability to quickly and get needed requirements from the client
• Quickly learn new tools
• Ability to manage tasks across the team
• Follow up on open tickets within the Team and external follow-up with customer

Responsibilities:

• One-time projects (migration, new services implementation, etc)
• Ability to build secure and scalable solutions within the multitenant company
• Active Directory rebuilding according to the new company structure, securing, and day-to-day maintenance
• Company Exchange mail server setup and maintenance
• SharePoint setup, and data migration
• Microsoft365 setting up, audit, and maintenance
• Workstations securing, audit, and maintenance
• Backup implementation, disaster recovery plan, and runbooks preparation
• Continuous evaluation of the whole sites security and its improvements and maintenance
• User management, incident responding
• Workspaces day-to-day issues troubleshooting (3rd support level)
• License management
• Best security practice implementation and regular verification

Our benefits:

• Professional and career growth promotion;
• Competitive salary;
• Paid vacations and sick leaves;
• Internal Medical Program;
• Program for veterans (which includes mentorship, an accessible office for individuals with disabilities, legal support, and additional benefits);
• Flexible working hours;
• Regular corporate social activities;
• Regular technical training at our office;
• English courses;
• Gym, etc.