Менеджер/ка з моніторингу, оцінювання та навчання

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program Summary

Mercy Corps’ Ukraine response meets the humanitarian needs of people affected by the war in Ukraine. Since the escalation of the war in 2022, Mercy Corps has supported more than 750,000 war-affected people in Ukraine and neighboring countries. We have provided cash assistance, food and hygiene kits, and psychosocial support for people in emergency situations; grants for micro, small and medium businesses, as well as small to medium farming enterprises; and conducted large-scale information campaigns. Notably, nearly all our programming is delivered in partnership with civil society organizations matching humanitarian action with capacity strengthening and a real commitment to localization.

In the initial response to the war in Ukraine, Mercy Corps is focused on the emergency delivery of aid to the affected populations, primarily through Multi-Purpose Cash Assistance (MPCA) and in-kind food and non-food assistance. Mercy Corps will continue this life saving assistance for as long as it is needed but acknowledges that recovery and resilience requires access to steady income alongside functioning markets. Therefore, alongside ongoing emergency activities, Mercy Corps will launch early recovery activities, that will contribute to stabilization of livelihoods and improved resilience for IDPs and conflict-affected individuals. In line with direct investments to support self-employment opportunities, SME and agriculture sectors, this pilot will work as an adaptive response mechanism and will adapt programming according to ongoing analysis of the context and potentially changing needs.

The Position (General Position Summary)

The MEL Manager will lead and oversee the development and implementation of all MEL systems and processes for the resilience portfolio. The selected candidate will participate into the design of new projects, providing inputs for the MEL design and budget. He/She will develop MEL plans for new resilience projects, and He/She will manage a team of at least three staff members. During the program implementation, He/She will be responsible for tool and SOP creation, and for ensuing that MEL activities are ongoing and in adherence with the global MEL Mercy Corps Standards. He/She will take actions to ensure that MEL data are being used for adaptive management and learning.

Strategy & Vision

• Work with Response MEL lead in setting the vision and MEL strategy for the resilience programming within Mercy Corps.
• Lead and coordinate the development of MEL Plans and SoPs using existing Mercy Corps resources and developing new ones, that include clear step by step guidance, processes, roles and responsibilities on all relevant MEL activities.
• Regularly document lessons learned, best practices, program data analysis summaries, and evaluations and provide evidence-based information, success stories, case studies and other high quality, results-based documentation.

Managing The Resilience MEL System

• Development of MEL Plans and Standard Operating Procedures (SoPs) for all Mercy Corps resilience programming, using existing Mercy Corps resources and developing new ones, that include clear step-by-step guidance, processes, roles and responsibilities on all relevant MEL activities.
• Visit project sites and local implementing partners to collect supplementary data, stories and conduct qualitative research both independently and in teams and support partner-organizations with proper documentation and report generation.
• Participate in new business development opportunities ensuring adequate resourcing for MEL within the response.
• Conduct needs assessments and implement solutions that address the identified data needs in a timely manner.
• Develop and institutionalize use of mechanisms and practices across teams in Ukraine (eg. MEL, technical, operations) for data-driven decision-making promoting use of program MEL data.
• Ensure response is adequately updated in Mercy Corps’ central data platform for program indicators (TolaData).
• Maintain a comprehensive schedule and review project reports to ensure that reports contain accurate, clear, and high-quality data that is presented in the proper format.
• Work closely with the Project Managers and component coordinators to identify opportunities for in-depth analysis, documentation and learning.
• Initiate opportunities for enhancing analytic capacity within the project teams promoting use of data.

Team Management

• Lead the processes of hiring, orienting, supervising, and building skills for the resilience MEL team.
• Oversee designing and delivering MEL trainings for teammates and local partners.
• Assist the resilience MEL team members with information, tools, and resources to improve performance & reach team, response, and global objectives.
• Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviews with direct reports.
• Create and sustain a work environment of mutual respect where team members strive to achieve excellence and feel comfortable in their roles and in sharing their opinions on progress, improvement, and concerns.
• Proactively ensure that team members operate in a secure environment and are aware of all relevant Mercy Corps policies.

Supervisory Responsibility

Line Manages: Senior MEL Officer, MEL Officers (2)

Accountability

Reports Directly To: Response MEL Lead

Works Directly With: Resilience Lead, Resilience Pilot Project Manager, Buffet Foundation Project Manager, PAQ Lead, Crisis Analytics Team, Partnerships Advisor

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• BA/S or equivalent in development studies, research methods, statistics, economics, social sciences, monitoring and evaluation, project management, engineering or other relevant field.
• 3+ years of experience building or operating MEL systems in humanitarian or early recovery programs
• Experience with working with local partners, and implementing MEL activities through partners
• Proven use of technology for MEL functions
• Demonstrated experience in engaging cross-sectoral/response leadership in the use of data for performance measurement, decision-making, adaptive management, and advocacy
• High degree of computer literacy; Excel, Word, and Powerpoint or equivalent skills are essential.
• Strong team coordination, listening, and consensus building skills.
• Should understand concepts and demonstrate skills in monitoring and evaluation, results frameworks/program logics, and participatory monitoring.
• Experience with both quantitative and qualitative data collection and reporting techniques.
• Experience with facilitation, capacity building, formal and informal knowledge transfer, partnership strengthening, and empowering staff through opportunities for growth and development.
• Manages multiple priorities and deadlines.
• Ability to work effectively with an ethnically diverse team in a sensitive environment.
• Full working proficiency in both oral and written English and Ukrainian

Success Factors

The successful candidate will be capable of multi-tasking, rapid decision-making, have initiative, drive and a lot of energy, as well as have high emotional intelligence, constructive communication skills and proven experience with capacity building. They will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.

A strong team member will be conscientious, with excellent judgement, capable of multi-tasking, prioritising, problem-solving and attention to detail with strategic vision. They must have the confidence, and humility, to work effectively with a large variety of people who will be diverse culturally, economically and in social status. S/he must be sensitive to political and cultural nuance and able to consistently apply excellent judgment to a variety of demanding and fast-changing situations, as well as the ability to foster solid working relationships with Mercy Corps staff. Working as part of a team and coordinating with project personnel, as well as strong organizational skills, are essential to this position.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

Only pre-selected candidates will be contacted for an interview.

People with disabilities and veteran status are welcome to apply.

Please, apply: Monitoring, Evaluation and Learning Manager, Dnipro or Kyiv | Mercy Corps Ukraine (ultipro.com)