OPERATIONS ASSOCIATE at ENGin

OPERATIONS ASSOCIATE AT ENGin

ENGin is a global nonprofit organization that aims to connect Ukraine to the world in order to propel its postwar reconstruction and longer-term economic & social development. Were doing this by pairing Ukrainian youth with English-speaking volunteers worldwide for English conversation practice and intercultural exchange.

We are achieving nationwide change through a fully individualized approach deployed at an unprecedented scale: 100,000+ 1-on-1 connections. We aim to create an entire generation of English-fluent, culturally competent Ukrainians ready to rebuild their nation. We are hiring a Ukrainian Operations Associate at ENGin. This person will be responsible for supporting the team with many aspects of program operations:

• Interviewing prospective students and volunteers

• Answering customer service emails and messages

• Matching accepted students to volunteers

• Sending out email reminders to onboarding participants or checkins to current participants

The mix of tasks will change each week based on program needs and team availability (for instance, if an interviewer is out on vacation, you would do more interviews that week; if we receive a large number of emails, you would spend more time answering those). During quieter weeks, you will be keeping an eye on all of these processes and looking for ways to improve them.

This role is going to be a great fit for someone who wants to learn new and different skills. You should be equally comfortable interacting with people (interviews) and with highly detailed work with our database (matching, customer support). Its also important to enjoy thinking critically and creatively to spot problems and think of solutions.

REQUIREMENTS:

• High English fluency, C1+
• Ukrainian language proficiency - native speaker
• Experience in customer support is a big advantage
• High energy to speak to new people one-on-one (for interviews)
• Eager to be challenged and grow each day
• High attention to detail
• Age 18+
• Commitment of at least 1 year
• Workload 40 hours/week
• Very flexible (each week is different, and evenings/some weekends are required)
• Share our mission
• Team player: willing to collaborate with the team closely

WHAT WE OFFER:

• Monthly salary - 30 000 UAH
• Expected start date - January 2025; paid training required
• Official employment
• Flexible working hours
• Remote work
• The opportunity to join a young, energetic team building a one-of-a-kind, world-changing program!