Customer support & Risk Analyst

PayPro Global is hiring a sharp, bilingual Risk Analyst to join our skilful Risk Management & Support team. Our new teammate will monitor, evaluate and take effective actions addressing the safety of online payments and ensuring the highest levels of security and satisfaction for shoppers all over the world.

This is a high responsibility role, working closely with our international Sales, Risk Management and Account Management teams to create top-quality experiences. If you are an analytical person, ready to make complex decisions, have a keen eye for details and are a skilful communicator, we look forward to welcoming you to our team!

• Lviv, Ukraine
• Full time (working in shifts 24/7: morning, evening & night shifts )
• Entry (0-2 years)

• Advanced level of English (spoken and written)
• Proficient PC and Internet user
• Previous work experience in customer care or technical support (online order experience is a plus)
• Experience in communicating with native speakers (FLEX Alumni, Work & Travel, AIESEC and other programs represent a big plus)
• Ability to learn and act fast in a dynamic environment, with customers from all over the world
• Ability to learn and act fast in a dynamic environment, with customers from all over the world
• Organized working style, with an eye for detail and a problem-solving approach
• Availability to work in shifts

• Check accounts and ongoing transactions to detect potential frauds
• Analyze data and anticipate potentially fraudulent behavior
• Communicate with customers (via e-mail, live chat and phone) and provide efficient support

• Great work environment, where professional growth and team spirit are 2 core values
• Competitive salary
• Benefits package including dental insurance, daily office meals, yoga classes.
• Flexible schedule
• Professional development opportunities

Do you recognize yourself in our description and did our job’s content catch your attention?

If the answer is Yes! simply click on “Apply now” and send us your CV in English along with a brief introductory message.

We review all applications so expect to hear from us soon. The confidentiality of all applications is assured!